POLICY

Thank you for your understanding regarding our policies. We strive to be fair to everyone, including Central Penn, while accommodating life's unexpected events. If you need to cancel your appointment, please provide with at least 24 hours' notice. You can easily cancel through our appointment software, Schedulicity, or by reaching out to us via text or call. Please Note: If you attempt to cancel within the 24 hour window, you will not be able to do that online but must call us and leave a message.

Cancellation Fees

Call or text us with at least a 24 hour there will be no charge. If there is less than a 24 hour notice or you don't show without notice, there will be an invoice emailed to you for $35.00.

Late Arrival Policy

If you're late for your appointment, you're always welcome. A 30-minute appointment is much better than no appointment at all. Since every appointment is scheduled at the top-of-each-hour, your appointment will end 10 minutes before the next appointment regardless of how late you were. The cost of the appointment will still be whatever that Practitioner charges for a full appointment.

Winter Weather

If you have any doubts about driving in snow and/or ice, don't take the chance. Just give the office a call or text us as early as you can and let us know. There are never any late cancellation fees for bad or dangerous driving conditions. Your safety is what's important.

Child Care Policy

We are not able to provide child care services. If your child/teenager/young adult is old enough and can wait in the waiting room without supervision, you are more than welcome to bring them. You're always welcome to bring your child into your appointment with you.

Pet Policy

Primarily due to noise and allergy issues, we do not allow pets in the office. Service dogs are always welcome.

Perfume and Cologne Policy

Because of the sensitivities of others and the strength that some people maintain on their skin, we ask that you refrain from using perfumes or colognes before your appointment.